libq2002.wp1 8/1/02 

Hyperlink to:
        Association of Research Libraries (ARL) "LibQUAL+TM" Page

        Association of Research Libraries (ARL) "New Measures" Page

        "LibQUAL+TM" Study Bibliography

        "LibQUAL+TM" 2001 Score Norms for Individuals

        portal article on using Score Norms

        Bruce Thompson's Home Page

Jump to:
   Individual Score Norms for Perceived
        Norms for ALL Students and Faculty Together
        Norms for Students and Faculty, ARL only
        Norms for Students and Faculty, 4 YR universities
        Norms for Students and Faculty, Community Colleges
        Norms for Students and Faculty, Health Science
        Norms for Undergraduate Students
        Norms for Graduate Students
        Norms for Faculty

   Individual Norms for Gap Scores
        Norms for ALL Students and Faculty Together
        Norms for Students and Faculty, ARL only
        Norms for Students and Faculty, 4 YR universities
        Norms for Students and Faculty, Community Colleges
        Norms for Students and Faculty, Health Science
        Norms for Undergraduate Students
        Norms for Graduate Students
        Norms for Faculty

   Institutional Score Norms
        Institutional Norms for Perceived and Both Gap Scores for all Academic Libraries.
        Norms for 4 Year, ARL Institutions
        Norms for 4 Year, not ARL Institutions
        Norms for Community Colleges
        Norms for Health Science Institutions
        Norms for OhioLINK

 

"LibQUAL+TM" Spring, 2002 Selected Norms



          Raw scores on items, subscales, or total scales are not particularly meaningful; their implications as regards value (i.e., is this score good or bad?) or policy decisions are ambiguous. One vehicle to facilitate the interpretation of Perception scores is to evaluate Perception scores against the standards of Desired performance or Minimally-Acceptable performance. This is "gap score" interpretation.
          A second interpretation aid involves detailed score profiles for peer groups (e.g., only ARL institutions) or subgroups (e.g., only faculty at ARL institutions). This interpretation framework invokes score norms. The tables below provide such norms. More explanation of these interpretation aids can be found in several of our articles, including in particular the 2 articles noted here.

          Cook, C., Heath, F. & Thompson, B. (2002). Score norms for improving library service quality: A LibQUAL+TM study. portal: Libraries and the Academy, 2, 13-26.

          Cook, C., & Thompson, B. (2001). Psychometric properties of scores from the Web-based LibQUAL+TM study of perceptions of library service quality. Library Trends, 49, 585-604.

Definitions
          Percentages are of items on a test. For example, if you score a percentage of 70% on an exam consisting of 100 items, you got 70 of the 100 items correct.
          Percentiles are of people or of institutions and not of items.

Examples
          Let's say that on the Library as Place scale, the mean at your library for all student and faculty users was 5.50. As you can see from the norms tables below, if you wanted to interpret this mean in relation to Spring, 2002 LibQUAL+TM results, you could use the individual norms. This asks, what percentage of people (i.e., students and faculty) had a lower score on this subscale than 5.50?
          If you wanted to interpret the mean of 5.50 using results for all students and faculty from the 2002 data, the answer is 22% had a lower score than 5.50. If you, for example, wanted to interpret the mean of 5.50 using results for only individuals at ARL universities, the answer is 25%.
          You could use also the institutional norms (or use both individual and institutional norms tables). This asks, at what percentage of institutions did students and faculty produce a lower score on this subscale than 5.50? The answer is <5% had a lower score than 5.50.
          The same considerations apply to the use of norms to interpret either Perceived data or Gap Scores. Two gap scores can be computed on LibQUAL+TM. First, Service Adequacy is computed as Perceived minus Minimally Acceptable. Here larger/higher numbers are better (e.g., 5.5 - 5.0 = +0.5 above Minimally Acceptable on the 1-to-9 scale). Second, Service Superiority is computed as Perceived minus Desired. Here also larger/higher numbers are better (e.g., 5.5 - 5.5 = 0.0 means Perceived equals Desired, versus +1.0 means Perceived exceeded Desired expectations, while -0.5 means Percieved was slightly below Desired on the 1-to-9 scale).
          If the service has costs, some might argue that one would not want Perceived to exceed Desired by very much, or limited resources are being wasted. But some elements of service (e.g., being courteous to users) arguably do not have an intrinsic cost.

Reminder
          Some people erroneously believe that norms imply value judgments. Norms make fact statements, and not value statements. Norms tell you how a score "stacks up." But if the score was on something you didn't care about, you wouldn't care if your score "stacked up" low (or if it stacked up high)!!!






Norms for ALL students and faculty


AVGPER    mean all 25 Perceived core questions

Mean          6.924      Std err        .004      Median        7.045
Mode          7.000      Std dev       1.128      Variance      1.272
Kurtosis      1.216      S E Kurt       .019      Skewness      -.794
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      438188.228

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.680         2.00       4.190         3.00       4.500
   4.00       4.720         5.00       4.900         6.00       5.000
   7.00       5.136         8.00       5.240         9.00       5.350
  10.00       5.435        11.00       5.520        12.00       5.600
  13.00       5.667        14.00       5.727        15.00       5.800
  16.00       5.864        17.00       5.920        18.00       5.960
  19.00       6.000        20.00       6.067        21.00       6.120
  22.00       6.160        23.00       6.200        24.00       6.240
  25.00       6.280        26.00       6.320        27.00       6.360
  28.00       6.400        29.00       6.437        30.00       6.474
  31.00       6.500        32.00       6.533        33.00       6.565
  34.00       6.600        35.00       6.640        36.00       6.667
  37.00       6.696        38.00       6.720        39.00       6.760
  40.00       6.789        41.00       6.810        42.00       6.840
  43.00       6.875        44.00       6.900        45.00       6.920
  46.00       6.955        47.00       6.960        48.00       7.000
  49.00       7.040        50.00       7.045        51.00       7.080
  52.00       7.100        53.00       7.125        54.00       7.160
  55.00       7.174        56.00       7.200        57.00       7.240
  58.00       7.261        59.00       7.280        60.00       7.318
  61.00       7.333        62.00       7.360        63.00       7.400
  64.00       7.417        65.00       7.440        66.00       7.476
  67.00       7.500        68.00       7.520        69.00       7.550
  70.00       7.571        71.00       7.600        72.00       7.632
  73.00       7.652        74.00       7.680        75.00       7.720
  76.00       7.750        77.00       7.765        78.00       7.800
  79.00       7.833        80.00       7.870        81.00       7.900
  82.00       7.920        83.00       7.960        84.00       8.000
  85.00       8.040        86.00       8.080        87.00       8.120
  88.00       8.158        89.00       8.200        90.00       8.240
  91.00       8.300        92.00       8.360        93.00       8.417
  94.00       8.480        95.00       8.560        96.00       8.650
  97.00       8.750        98.00       8.864        99.00       9.000

Valid cases   63285      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.086      Std err        .005      Median        7.250
Mode          9.000      Std dev       1.315      Variance      1.730
Kurtosis      1.514      S E Kurt       .019      Skewness     -1.007
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      448324.954

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.667         3.00       4.111
   4.00       4.444         5.00       4.667         6.00       4.875
   7.00       5.000         8.00       5.111         9.00       5.222
  10.00       5.333        11.00       5.444        12.00       5.556
  13.00       5.667        14.00       5.667        15.00       5.778
  16.00       5.889        17.00       5.889        18.00       6.000
  19.00       6.000        20.00       6.111        21.00       6.167
  22.00       6.222        23.00       6.286        24.00       6.333
  25.00       6.375        26.00       6.444        27.00       6.444
  28.00       6.556        29.00       6.556        30.00       6.625
  31.00       6.667        32.00       6.667        33.00       6.750
  34.00       6.778        35.00       6.778        36.00       6.857
  37.00       6.889        38.00       6.889        39.00       6.889
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.111        45.00       7.111
  46.00       7.125        47.00       7.222        48.00       7.222
  49.00       7.222        50.00       7.250        51.00       7.333
  52.00       7.333        53.00       7.333        54.00       7.375
  55.00       7.444        56.00       7.444        57.00       7.444
  58.00       7.500        59.00       7.556        60.00       7.556
  61.00       7.600        62.00       7.667        63.00       7.667
  64.00       7.667        65.00       7.750        66.00       7.778
  67.00       7.778        68.00       7.778        69.00       7.875
  70.00       7.889        71.00       7.889        72.00       7.889
  73.00       8.000        74.00       8.000        75.00       8.000
  76.00       8.000        77.00       8.111        78.00       8.111
  79.00       8.125        80.00       8.222        81.00       8.222
  82.00       8.250        83.00       8.333        84.00       8.333
  85.00       8.429        86.00       8.444        87.00       8.500
  88.00       8.556        89.00       8.571        90.00       8.667
  91.00       8.667        92.00       8.778        93.00       8.778
  94.00       8.889        95.00       8.889        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   63267      Missing cases     18


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.580      Std err        .006      Median        6.800
Mode          7.000      Std dev       1.543      Variance      2.382
Kurtosis       .594      S E Kurt       .020      Skewness      -.762
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      408835.967

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.000         2.00       2.600         3.00       3.000
   4.00       3.400         5.00       3.750         6.00       4.000
   7.00       4.000         8.00       4.200         9.00       4.400
  10.00       4.600        11.00       4.600        12.00       4.800
  13.00       4.800        14.00       5.000        15.00       5.000
  16.00       5.000        17.00       5.200        18.00       5.200
  19.00       5.333        20.00       5.400        21.00       5.400
  22.00       5.500        23.00       5.600        24.00       5.600
  25.00       5.600        26.00       5.800        27.00       5.800
  28.00       5.800        29.00       6.000        30.00       6.000
  31.00       6.000        32.00       6.000        33.00       6.000
  34.00       6.200        35.00       6.200        36.00       6.200
  37.00       6.200        38.00       6.333        39.00       6.400
  40.00       6.400        41.00       6.400        42.00       6.500
  43.00       6.600        44.00       6.600        45.00       6.600
  46.00       6.600        47.00       6.667        48.00       6.750
  49.00       6.800        50.00       6.800        51.00       6.800
  52.00       6.800        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.200
  61.00       7.200        62.00       7.200        63.00       7.200
  64.00       7.250        65.00       7.333        66.00       7.400
  67.00       7.400        68.00       7.400        69.00       7.400
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.600        75.00       7.750
  76.00       7.800        77.00       7.800        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.200        87.00       8.200
  88.00       8.250        89.00       8.400        90.00       8.400
  91.00       8.500        92.00       8.600        93.00       8.600
  94.00       8.800        95.00       8.800        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   62130      Missing cases   1155


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.063      Std err        .005      Median        7.167
Mode          7.000      Std dev       1.203      Variance      1.447
Kurtosis      1.436      S E Kurt       .019      Skewness      -.913
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      446959.834

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.400
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.250         9.00       5.333
  10.00       5.500        11.00       5.600        12.00       5.667
  13.00       5.750        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.333        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.750        35.00       6.833        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.200
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.400
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.800        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.167        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.333        87.00       8.333
  88.00       8.333        89.00       8.400        90.00       8.500
  91.00       8.500        92.00       8.667        93.00       8.667
  94.00       8.667        95.00       8.833        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   63284      Missing cases      1


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.784      Std err        .005      Median        7.000
Mode          7.000      Std dev       1.289      Variance      1.661
Kurtosis      1.000      S E Kurt       .019      Skewness      -.770
S E Skew       .010      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      428720.700

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.250         5.00       4.400         6.00       4.600
   7.00       4.800         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.250
  13.00       5.333        14.00       5.400        15.00       5.500
  16.00       5.600        17.00       5.600        18.00       5.667
  19.00       5.750        20.00       5.800        21.00       5.800
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.200
  28.00       6.200        29.00       6.200        30.00       6.250
  31.00       6.333        32.00       6.333        33.00       6.400
  34.00       6.400        35.00       6.400        36.00       6.500
  37.00       6.500        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.667        42.00       6.667
  43.00       6.750        44.00       6.750        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.250        62.00       7.250        63.00       7.333
  64.00       7.333        65.00       7.400        66.00       7.400
  67.00       7.400        68.00       7.500        69.00       7.500
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.667        75.00       7.667
  76.00       7.750        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.500
  94.00       8.600        95.00       8.667        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   63200      Missing cases     85






Norms for students and faculty, ARL only


AVGPER    mean all 25 Perceived core questions

Mean          6.867      Std err        .006      Median        7.000
Mode          7.000      Std dev       1.103      Variance      1.216
Kurtosis      1.178      S E Kurt       .028      Skewness      -.769
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      209991.102

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.682         2.00       4.200         3.00       4.500
   4.00       4.720         5.00       4.880         6.00       5.000
   7.00       5.130         8.00       5.240         9.00       5.320
  10.00       5.400        11.00       5.480        12.00       5.560
  13.00       5.640        14.00       5.706        15.00       5.760
  16.00       5.826        17.00       5.880        18.00       5.938
  19.00       6.000        20.00       6.040        21.00       6.080
  22.00       6.120        23.00       6.160        24.00       6.200
  25.00       6.240        26.00       6.273        27.00       6.313
  28.00       6.348        29.00       6.375        30.00       6.409
  31.00       6.440        32.00       6.478        33.00       6.500
  34.00       6.542        35.00       6.571        36.00       6.600
  37.00       6.640        38.00       6.667        39.00       6.696
  40.00       6.720        41.00       6.760        42.00       6.783
  43.00       6.800        44.00       6.840        45.00       6.870
  46.00       6.880        47.00       6.917        48.00       6.947
  49.00       6.960        50.00       7.000        51.00       7.000
  52.00       7.040        53.00       7.056        54.00       7.083
  55.00       7.120        56.00       7.133        57.00       7.160
  58.00       7.200        59.00       7.214        60.00       7.240
  61.00       7.278        62.00       7.292        63.00       7.320
  64.00       7.348        65.00       7.375        66.00       7.400
  67.00       7.435        68.00       7.455        69.00       7.480
  70.00       7.500        71.00       7.526        72.00       7.560
  73.00       7.588        74.00       7.609        75.00       7.640
  76.00       7.667        77.00       7.696        78.00       7.720
  79.00       7.760        80.00       7.789        81.00       7.818
  82.00       7.840        83.00       7.880        84.00       7.920
  85.00       7.957        86.00       8.000        87.00       8.000
  88.00       8.056        89.00       8.105        90.00       8.158
  91.00       8.200        92.00       8.250        93.00       8.320
  94.00       8.391        95.00       8.458        96.00       8.545
  97.00       8.650        98.00       8.760        99.00       8.953

Valid cases   30581      Missing cases      0

AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.037      Std err        .007      Median        7.222
Mode          7.000      Std dev       1.288      Variance      1.658
Kurtosis      1.523      S E Kurt       .028      Skewness      -.977
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      215110.838

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.778         3.00       4.125
   4.00       4.444         5.00       4.667         6.00       4.889
   7.00       5.000         8.00       5.111         9.00       5.222
  10.00       5.333        11.00       5.444        12.00       5.556
  13.00       5.625        14.00       5.667        15.00       5.778
  16.00       5.857        17.00       5.889        18.00       6.000
  19.00       6.000        20.00       6.111        21.00       6.111
  22.00       6.222        23.00       6.222        24.00       6.333
  25.00       6.333        26.00       6.375        27.00       6.444
  28.00       6.500        29.00       6.556        30.00       6.556
  31.00       6.610        32.00       6.667        33.00       6.667
  34.00       6.714        35.00       6.778        36.00       6.778
  37.00       6.800        38.00       6.875        39.00       6.889
  40.00       6.889        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.111        47.00       7.111        48.00       7.125
  49.00       7.200        50.00       7.222        51.00       7.222
  52.00       7.250        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.375        57.00       7.444
  58.00       7.444        59.00       7.444        60.00       7.500
  61.00       7.556        62.00       7.556        63.00       7.556
  64.00       7.625        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.750        69.00       7.778
  70.00       7.778        71.00       7.833        72.00       7.889
  73.00       7.889        74.00       7.889        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.111        80.00       8.111        81.00       8.111
  82.00       8.167        83.00       8.222        84.00       8.222
  85.00       8.333        86.00       8.333        87.00       8.429
  88.00       8.444        89.00       8.500        90.00       8.556
  91.00       8.625        92.00       8.667        93.00       8.778
  94.00       8.778        95.00       8.889        96.00       8.889
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   30568      Missing cases     13


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.426      Std err        .009      Median        6.600
Mode          7.000      Std dev       1.563      Variance      2.442
Kurtosis       .462      S E Kurt       .028      Skewness      -.716
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      192190.900

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       1.800         2.00       2.500         3.00       3.000
   4.00       3.200         5.00       3.400         6.00       3.750
   7.00       4.000         8.00       4.000         9.00       4.200
  10.00       4.400        11.00       4.400        12.00       4.600
  13.00       4.600        14.00       4.800        15.00       4.800
  16.00       5.000        17.00       5.000        18.00       5.000
  19.00       5.000        20.00       5.200        21.00       5.200
  22.00       5.400        23.00       5.400        24.00       5.400
  25.00       5.500        26.00       5.600        27.00       5.600
  28.00       5.600        29.00       5.750        30.00       5.800
  31.00       5.800        32.00       5.800        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.000
  37.00       6.000        38.00       6.200        39.00       6.200
  40.00       6.200        41.00       6.200        42.00       6.333
  43.00       6.400        44.00       6.400        45.00       6.400
  46.00       6.500        47.00       6.600        48.00       6.600
  49.00       6.600        50.00       6.600        51.00       6.667
  52.00       6.750        53.00       6.800        54.00       6.800
  55.00       6.800        56.00       6.800        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.000        63.00       7.000
  64.00       7.200        65.00       7.200        66.00       7.200
  67.00       7.200        68.00       7.250        69.00       7.333
  70.00       7.400        71.00       7.400        72.00       7.400
  73.00       7.400        74.00       7.500        75.00       7.600
  76.00       7.600        77.00       7.600        78.00       7.600
  79.00       7.750        80.00       7.800        81.00       7.800
  82.00       7.800        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.200
  91.00       8.400        92.00       8.400        93.00       8.500
  94.00       8.600        95.00       8.800        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   29910      Missing cases    671


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.018      Std err        .007      Median        7.167
Mode          7.000      Std dev       1.174      Variance      1.378
Kurtosis      1.404      S E Kurt       .028      Skewness      -.892
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      214630.150

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.500
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.333         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.200        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.400        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.500
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.667        35.00       6.750        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       6.833        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.000        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.167
  52.00       7.167        53.00       7.200        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.333        59.00       7.333        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.500        65.00       7.500        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.667        71.00       7.667        72.00       7.800
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       7.833        77.00       7.833        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.167
  85.00       8.167        86.00       8.167        87.00       8.167
  88.00       8.333        89.00       8.333        90.00       8.333
  91.00       8.500        92.00       8.500        93.00       8.500
  94.00       8.667        95.00       8.667        96.00       8.833
  97.00       8.833        98.00       9.000        99.00       9.000

Valid cases   30581      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.795      Std err        .007      Median        7.000
Mode          7.000      Std dev       1.252      Variance      1.567
Kurtosis      1.083      S E Kurt       .028      Skewness      -.792
S E Skew       .014      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      207555.767

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.750         3.00       4.000
   4.00       4.333         5.00       4.500         6.00       4.667
   7.00       4.800         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.200        12.00       5.333
  13.00       5.400        14.00       5.500        15.00       5.600
  16.00       5.600        17.00       5.667        18.00       5.750
  19.00       5.800        20.00       5.800        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.200
  28.00       6.200        29.00       6.250        30.00       6.250
  31.00       6.333        32.00       6.400        33.00       6.400
  34.00       6.400        35.00       6.500        36.00       6.500
  37.00       6.500        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.667        42.00       6.750
  43.00       6.750        44.00       6.800        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.250        62.00       7.250        63.00       7.333
  64.00       7.333        65.00       7.400        66.00       7.400
  67.00       7.400        68.00       7.500        69.00       7.500
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.667        75.00       7.667
  76.00       7.750        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.400
  94.00       8.500        95.00       8.600        96.00       8.667
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   30545      Missing cases     36






Norms for students and faculty, 4-year only


AVGPER    mean all 25 Perceived core questions

Mean          6.873      Std err        .005      Median        7.000
Mode          7.000      Std dev       1.125      Variance      1.266
Kurtosis      1.217      S E Kurt       .022      Skewness      -.784
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      341191.005

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.635         2.00       4.160         3.00       4.476
   4.00       4.680         5.00       4.867         6.00       5.000
   7.00       5.100         8.00       5.200         9.00       5.304
  10.00       5.400        11.00       5.474        12.00       5.545
  13.00       5.611        14.00       5.680        15.00       5.750
  16.00       5.800        17.00       5.870        18.00       5.920
  19.00       5.960        20.00       6.000        21.00       6.056
  22.00       6.118        23.00       6.158        24.00       6.200
  25.00       6.238        26.00       6.273        27.00       6.304
  28.00       6.333        29.00       6.375        30.00       6.409
  31.00       6.440        32.00       6.480        33.00       6.520
  34.00       6.545        35.00       6.583        36.00       6.609
  37.00       6.640        38.00       6.680        39.00       6.700
  40.00       6.722        41.00       6.760        42.00       6.792
  43.00       6.818        44.00       6.840        45.00       6.875
  46.00       6.900        47.00       6.920        48.00       6.955
  49.00       6.960        50.00       7.000        51.00       7.040
  52.00       7.045        53.00       7.080        54.00       7.100
  55.00       7.125        56.00       7.160        57.00       7.174
  58.00       7.200        59.00       7.238        60.00       7.250
  61.00       7.280        62.00       7.318        63.00       7.333
  64.00       7.360        65.00       7.391        66.00       7.412
  67.00       7.440        68.00       7.476        69.00       7.500
  70.00       7.520        71.00       7.556        72.00       7.579
  73.00       7.600        74.00       7.640        75.00       7.667
  76.00       7.684        77.00       7.720        78.00       7.750
  79.00       7.783        80.00       7.810        81.00       7.840
  82.00       7.880        83.00       7.917        84.00       7.955
  85.00       8.000        86.00       8.000        87.00       8.048
  88.00       8.091        89.00       8.136        90.00       8.190
  91.00       8.240        92.00       8.292        93.00       8.360
  94.00       8.429        95.00       8.500        96.00       8.600
  97.00       8.687        98.00       8.824        99.00       8.960

Valid cases   49639      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.020      Std err        .006      Median        7.222
Mode          9.000      Std dev       1.324      Variance      1.752
Kurtosis      1.436      S E Kurt       .022      Skewness      -.977
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      348344.255

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.889         2.00       3.556         3.00       4.000
   4.00       4.333         5.00       4.556         6.00       4.778
   7.00       4.889         8.00       5.000         9.00       5.125
  10.00       5.250        11.00       5.333        12.00       5.444
  13.00       5.556        14.00       5.667        15.00       5.714
  16.00       5.778        17.00       5.875        18.00       5.889
  19.00       6.000        20.00       6.000        21.00       6.111
  22.00       6.125        23.00       6.222        24.00       6.222
  25.00       6.333        26.00       6.333        27.00       6.429
  28.00       6.444        29.00       6.500        30.00       6.556
  31.00       6.556        32.00       6.625        33.00       6.667
  34.00       6.667        35.00       6.750        36.00       6.778
  37.00       6.778        38.00       6.857        39.00       6.889
  40.00       6.889        41.00       6.889        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.111        47.00       7.111        48.00       7.125
  49.00       7.167        50.00       7.222        51.00       7.222
  52.00       7.250        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.375        57.00       7.444
  58.00       7.444        59.00       7.444        60.00       7.500
  61.00       7.556        62.00       7.556        63.00       7.571
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.714        68.00       7.778        69.00       7.778
  70.00       7.778        71.00       7.857        72.00       7.889
  73.00       7.889        74.00       7.889        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.111        80.00       8.111        81.00       8.125
  82.00       8.222        83.00       8.222        84.00       8.286
  85.00       8.333        86.00       8.375        87.00       8.444
  88.00       8.444        89.00       8.556        90.00       8.556
  91.00       8.667        92.00       8.667        93.00       8.778
  94.00       8.778        95.00       8.889        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   49624      Missing cases     15


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.517      Std err        .007      Median        6.800
Mode          7.000      Std dev       1.549      Variance      2.399
Kurtosis       .564      S E Kurt       .022      Skewness      -.747
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      317506.500

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.000         2.00       2.600         3.00       3.000
   4.00       3.400         5.00       3.600         6.00       3.800
   7.00       4.000         8.00       4.200         9.00       4.400
  10.00       4.400        11.00       4.600        12.00       4.750
  13.00       4.800        14.00       5.000        15.00       5.000
  16.00       5.000        17.00       5.000        18.00       5.200
  19.00       5.200        20.00       5.333        21.00       5.400
  22.00       5.400        23.00       5.500        24.00       5.600
  25.00       5.600        26.00       5.600        27.00       5.750
  28.00       5.800        29.00       5.800        30.00       5.800
  31.00       6.000        32.00       6.000        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.200
  37.00       6.200        38.00       6.200        39.00       6.250
  40.00       6.400        41.00       6.400        42.00       6.400
  43.00       6.400        44.00       6.500        45.00       6.600
  46.00       6.600        47.00       6.600        48.00       6.600
  49.00       6.667        50.00       6.800        51.00       6.800
  52.00       6.800        53.00       6.800        54.00       6.800
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.200        63.00       7.200
  64.00       7.200        65.00       7.200        66.00       7.250
  67.00       7.400        68.00       7.400        69.00       7.400
  70.00       7.400        71.00       7.400        72.00       7.500
  73.00       7.600        74.00       7.600        75.00       7.600
  76.00       7.600        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.200
  88.00       8.200        89.00       8.250        90.00       8.400
  91.00       8.400        92.00       8.500        93.00       8.600
  94.00       8.750        95.00       8.800        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   48723      Missing cases    916


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.034      Std err        .005      Median        7.167
Mode          7.000      Std dev       1.199      Variance      1.439
Kurtosis      1.433      S E Kurt       .022      Skewness      -.906
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      349142.384

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.333
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.200         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.200        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.400        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.500
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.667        35.00       6.750        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       6.833        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.000        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.167
  52.00       7.200        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.333        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.500        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.667        71.00       7.800        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       7.833        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.200        87.00       8.333
  88.00       8.333        89.00       8.333        90.00       8.500
  91.00       8.500        92.00       8.500        93.00       8.667
  94.00       8.667        95.00       8.800        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   49638      Missing cases      1


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.753      Std err        .006      Median        7.000
Mode          7.000      Std dev       1.284      Variance      1.649
Kurtosis       .965      S E Kurt       .022      Skewness      -.750
S E Skew       .011      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      334783.967

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.200         5.00       4.400         6.00       4.600
   7.00       4.750         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.200
  13.00       5.333        14.00       5.400        15.00       5.500
  16.00       5.500        17.00       5.600        18.00       5.600
  19.00       5.750        20.00       5.800        21.00       5.800
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.000
  28.00       6.200        29.00       6.200        30.00       6.200
  31.00       6.250        32.00       6.333        33.00       6.333
  34.00       6.400        35.00       6.400        36.00       6.400
  37.00       6.500        38.00       6.500        39.00       6.600
  40.00       6.600        41.00       6.600        42.00       6.667
  43.00       6.667        44.00       6.750        45.00       6.750
  46.00       6.800        47.00       6.800        48.00       6.800
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.200        60.00       7.200
  61.00       7.200        62.00       7.250        63.00       7.250
  64.00       7.333        65.00       7.333        66.00       7.400
  67.00       7.400        68.00       7.400        69.00       7.500
  70.00       7.500        71.00       7.500        72.00       7.600
  73.00       7.600        74.00       7.600        75.00       7.667
  76.00       7.667        77.00       7.750        78.00       7.750
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.000        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.500
  94.00       8.500        95.00       8.600        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   49573      Missing cases     66






Norms for students and faculty, Community College only


AVGPER    mean all 25 Perceived core questions

Mean          7.273      Std err        .021      Median        7.455
Mode          9.000      Std dev       1.218      Variance      1.483
Kurtosis      1.080      S E Kurt       .086      Skewness      -.919
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23695.396

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.768         2.00       4.338         3.00       4.587
   4.00       4.913         5.00       5.000         6.00       5.080
   7.00       5.209         8.00       5.333         9.00       5.400
  10.00       5.524        11.00       5.652        12.00       5.750
  13.00       5.861        14.00       5.920        15.00       6.000
  16.00       6.054        17.00       6.125        18.00       6.217
  19.00       6.286        20.00       6.333        21.00       6.400
  22.00       6.440        23.00       6.500        24.00       6.560
  25.00       6.600        26.00       6.640        27.00       6.680
  28.00       6.720        29.00       6.773        30.00       6.810
  31.00       6.857        32.00       6.895        33.00       6.920
  34.00       6.960        35.00       7.000        36.00       7.040
  37.00       7.055        38.00       7.080        39.00       7.120
  40.00       7.143        41.00       7.167        42.00       7.221
  43.00       7.264        44.00       7.292        45.00       7.320
  46.00       7.360        47.00       7.375        48.00       7.400
  49.00       7.435        50.00       7.455        51.00       7.500
  52.00       7.520        53.00       7.560        54.00       7.571
  55.00       7.600        56.00       7.625        57.00       7.652
  58.00       7.680        59.00       7.720        60.00       7.750
  61.00       7.760        62.00       7.797        63.00       7.810
  64.00       7.840        65.00       7.875        66.00       7.894
  67.00       7.920        68.00       7.958        69.00       8.000
  70.00       8.000        71.00       8.042        72.00       8.080
  73.00       8.105        74.00       8.130        75.00       8.160
  76.00       8.200        77.00       8.240        78.00       8.263
  79.00       8.304        80.00       8.360        81.00       8.391
  82.00       8.429        83.00       8.478        84.00       8.520
  85.00       8.542        86.00       8.565        87.00       8.600
  88.00       8.640        89.00       8.680        90.00       8.720
  91.00       8.760        92.00       8.800        93.00       8.856
  94.00       8.909        95.00       8.955        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3258      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.381      Std err        .024      Median        7.667
Mode          9.000      Std dev       1.351      Variance      1.825
Kurtosis      1.340      S E Kurt       .086      Skewness     -1.084
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       24047.465

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.177         2.00       3.909         3.00       4.333
   4.00       4.667         5.00       4.889         6.00       5.000
   7.00       5.111         8.00       5.222         9.00       5.346
  10.00       5.500        11.00       5.556        12.00       5.667
  13.00       5.778        14.00       5.889        15.00       6.000
  16.00       6.000        17.00       6.111        18.00       6.222
  19.00       6.250        20.00       6.333        21.00       6.444
  22.00       6.500        23.00       6.556        24.00       6.667
  25.00       6.667        26.00       6.667        27.00       6.778
  28.00       6.778        29.00       6.875        30.00       6.889
  31.00       7.000        32.00       7.000        33.00       7.000
  34.00       7.000        35.00       7.111        36.00       7.111
  37.00       7.143        38.00       7.222        39.00       7.222
  40.00       7.250        41.00       7.333        42.00       7.333
  43.00       7.444        44.00       7.444        45.00       7.444
  46.00       7.500        47.00       7.556        48.00       7.556
  49.00       7.625        50.00       7.667        51.00       7.667
  52.00       7.667        53.00       7.778        54.00       7.778
  55.00       7.778        56.00       7.778        57.00       7.889
  58.00       7.889        59.00       7.889        60.00       8.000
  61.00       8.000        62.00       8.000        63.00       8.000
  64.00       8.000        65.00       8.111        66.00       8.111
  67.00       8.111        68.00       8.222        69.00       8.222
  70.00       8.222        71.00       8.333        72.00       8.333
  73.00       8.375        74.00       8.444        75.00       8.444
  76.00       8.444        77.00       8.556        78.00       8.556
  79.00       8.625        80.00       8.667        81.00       8.667
  82.00       8.667        83.00       8.750        84.00       8.778
  85.00       8.778        86.00       8.778        87.00       8.889
  88.00       8.889        89.00       8.889        90.00       8.889
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3258      Missing cases      0


AAVGPER2  Mean Perceived Library as Place dimension

Mean          7.203      Std err        .025      Median        7.400
Mode          9.000      Std dev       1.439      Variance      2.070
Kurtosis      1.053      S E Kurt       .086      Skewness      -.973
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23380.483

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.800         2.00       3.600         3.00       4.000
   4.00       4.244         5.00       4.600         6.00       4.800
   7.00       5.000         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.250        12.00       5.400
  13.00       5.500        14.00       5.600        15.00       5.600
  16.00       5.800        17.00       5.800        18.00       6.000
  19.00       6.000        20.00       6.000        21.00       6.000
  22.00       6.200        23.00       6.200        24.00       6.250
  25.00       6.400        26.00       6.400        27.00       6.400
  28.00       6.600        29.00       6.600        30.00       6.600
  31.00       6.667        32.00       6.800        33.00       6.800
  34.00       6.800        35.00       6.800        36.00       7.000
  37.00       7.000        38.00       7.000        39.00       7.000
  40.00       7.000        41.00       7.200        42.00       7.200
  43.00       7.200        44.00       7.200        45.00       7.200
  46.00       7.333        47.00       7.400        48.00       7.400
  49.00       7.400        50.00       7.400        51.00       7.500
  52.00       7.600        53.00       7.600        54.00       7.600
  55.00       7.600        56.00       7.600        57.00       7.667
  58.00       7.800        59.00       7.800        60.00       7.800
  61.00       7.800        62.00       7.800        63.00       7.800
  64.00       8.000        65.00       8.000        66.00       8.000
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.000        71.00       8.200        72.00       8.200
  73.00       8.200        74.00       8.200        75.00       8.250
  76.00       8.400        77.00       8.400        78.00       8.400
  79.00       8.400        80.00       8.500        81.00       8.600
  82.00       8.600        83.00       8.600        84.00       8.750
  85.00       8.800        86.00       8.800        87.00       8.800
  88.00       8.800        89.00       9.000        90.00       9.000
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3246      Missing cases     12


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.303      Std err        .023      Median        7.500
Mode          9.000      Std dev       1.321      Variance      1.745
Kurtosis      1.245      S E Kurt       .086      Skewness      -.996
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23793.283

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.333         2.00       4.000         3.00       4.333
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.000         8.00       5.167         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.833        14.00       5.877        15.00       6.000
  16.00       6.000        17.00       6.167        18.00       6.167
  19.00       6.200        20.00       6.333        21.00       6.333
  22.00       6.333        23.00       6.500        24.00       6.500
  25.00       6.575        26.00       6.667        27.00       6.667
  28.00       6.667        29.00       6.800        30.00       6.833
  31.00       6.833        32.00       6.833        33.00       6.833
  34.00       7.000        35.00       7.000        36.00       7.000
  37.00       7.000        38.00       7.167        39.00       7.167
  40.00       7.167        41.00       7.167        42.00       7.250
  43.00       7.333        44.00       7.333        45.00       7.333
  46.00       7.333        47.00       7.400        48.00       7.500
  49.00       7.500        50.00       7.500        51.00       7.500
  52.00       7.600        53.00       7.667        54.00       7.667
  55.00       7.667        56.00       7.667        57.00       7.667
  58.00       7.833        59.00       7.833        60.00       7.833
  61.00       7.833        62.00       7.833        63.00       8.000
  64.00       8.000        65.00       8.000        66.00       8.000
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.167        71.00       8.167        72.00       8.167
  73.00       8.167        74.00       8.200        75.00       8.333
  76.00       8.333        77.00       8.333        78.00       8.400
  79.00       8.500        80.00       8.500        81.00       8.500
  82.00       8.500        83.00       8.667        84.00       8.667
  85.00       8.667        86.00       8.750        87.00       8.833
  88.00       8.833        89.00       8.833        90.00       9.000
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3258      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          7.093      Std err        .024      Median        7.250
Mode          9.000      Std dev       1.357      Variance      1.841
Kurtosis       .761      S E Kurt       .086      Skewness      -.790
S E Skew       .043      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       23057.867

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.200         2.00       3.808         3.00       4.200
   4.00       4.400         5.00       4.667         6.00       4.824
   7.00       5.000         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.250        12.00       5.400
  13.00       5.500        14.00       5.600        15.00       5.667
  16.00       5.800        17.00       5.800        18.00       6.000
  19.00       6.000        20.00       6.000        21.00       6.000
  22.00       6.200        23.00       6.200        24.00       6.250
  25.00       6.333        26.00       6.400        27.00       6.400
  28.00       6.400        29.00       6.500        30.00       6.500
  31.00       6.600        32.00       6.600        33.00       6.667
  34.00       6.750        35.00       6.750        36.00       6.800
  37.00       6.800        38.00       6.800        39.00       7.000
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.000        47.00       7.088        48.00       7.200
  49.00       7.200        50.00       7.250        51.00       7.333
  52.00       7.333        53.00       7.400        54.00       7.400
  55.00       7.400        56.00       7.500        57.00       7.500
  58.00       7.500        59.00       7.500        60.00       7.600
  61.00       7.600        62.00       7.600        63.00       7.667
  64.00       7.750        65.00       7.750        66.00       7.800
  67.00       7.800        68.00       7.800        69.00       8.000
  70.00       8.000        71.00       8.000        72.00       8.000
  73.00       8.000        74.00       8.000        75.00       8.000
  76.00       8.000        77.00       8.200        78.00       8.200
  79.00       8.200        80.00       8.250        81.00       8.333
  82.00       8.400        83.00       8.400        84.00       8.500
  85.00       8.500        86.00       8.600        87.00       8.667
  88.00       8.750        89.00       8.800        90.00       8.800
  91.00       9.000        92.00       9.000        93.00       9.000
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases    3251      Missing cases      7






Norms for students and faculty, Health Science only


AVGPER    mean all 25 Perceived core questions

Mean          7.056      Std err        .011      Median        7.188
Mode          7.000      Std dev       1.080      Variance      1.166
Kurtosis      1.501      S E Kurt       .048      Skewness      -.894
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       73301.826

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.879         2.00       4.280         3.00       4.640
   4.00       4.870         5.00       5.042         6.00       5.200
   7.00       5.348         8.00       5.458         9.00       5.556
  10.00       5.640        11.00       5.733        12.00       5.800
  13.00       5.880        14.00       5.955        15.00       6.000
  16.00       6.048        17.00       6.120        18.00       6.167
  19.00       6.208        20.00       6.273        21.00       6.320
  22.00       6.360        23.00       6.409        24.00       6.440
  25.00       6.480        26.00       6.520        27.00       6.560
  28.00       6.583        29.00       6.609        30.00       6.640
  31.00       6.680        32.00       6.708        33.00       6.743
  34.00       6.765        35.00       6.800        36.00       6.833
  37.00       6.864        38.00       6.880        39.00       6.917
  40.00       6.947        41.00       6.960        42.00       7.000
  43.00       7.000        44.00       7.042        45.00       7.053
  46.00       7.083        47.00       7.120        48.00       7.136
  49.00       7.160        50.00       7.188        51.00       7.208
  52.00       7.240        53.00       7.261        54.00       7.286
  55.00       7.318        56.00       7.333        57.00       7.360
  58.00       7.391        59.00       7.412        60.00       7.440
  61.00       7.458        62.00       7.480        63.00       7.500
  64.00       7.522        65.00       7.556        66.00       7.571
  67.00       7.600        68.00       7.619        69.00       7.640
  70.00       7.667        71.00       7.688        72.00       7.720
  73.00       7.750        74.00       7.773        75.00       7.800
  76.00       7.833        77.00       7.850        78.00       7.880
  79.00       7.913        80.00       7.950        81.00       7.960
  82.00       8.000        83.00       8.040        84.00       8.070
  85.00       8.095        86.00       8.136        87.00       8.167
  88.00       8.215        89.00       8.261        90.00       8.316
  91.00       8.360        92.00       8.417        93.00       8.480
  94.00       8.532        95.00       8.611        96.00       8.680
  97.00       8.760        98.00       8.840        99.00       9.000

Valid cases   10388      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.312      Std err        .012      Median        7.500
Mode          9.000      Std dev       1.224      Variance      1.499
Kurtosis      2.270      S E Kurt       .048      Skewness     -1.177
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       75933.235

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.415         2.00       4.111         3.00       4.556
   4.00       4.778         5.00       5.000         6.00       5.222
   7.00       5.333         8.00       5.500         9.00       5.625
  10.00       5.714        11.00       5.788        12.00       5.889
  13.00       6.000        14.00       6.111        15.00       6.125
  16.00       6.222        17.00       6.286        18.00       6.333
  19.00       6.444        20.00       6.444        21.00       6.556
  22.00       6.556        23.00       6.625        24.00       6.667
  25.00       6.667        26.00       6.760        27.00       6.778
  28.00       6.778        29.00       6.875        30.00       6.889
  31.00       6.889        32.00       7.000        33.00       7.000
  34.00       7.000        35.00       7.000        36.00       7.111
  37.00       7.111        38.00       7.125        39.00       7.167
  40.00       7.222        41.00       7.222        42.00       7.250
  43.00       7.333        44.00       7.333        45.00       7.333
  46.00       7.375        47.00       7.444        48.00       7.444
  49.00       7.444        50.00       7.500        51.00       7.556
  52.00       7.556        53.00       7.556        54.00       7.625
  55.00       7.667        56.00       7.667        57.00       7.667
  58.00       7.750        59.00       7.778        60.00       7.778
  61.00       7.778        62.00       7.857        63.00       7.889
  64.00       7.889        65.00       7.889        66.00       7.889
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.000        71.00       8.000        72.00       8.111
  73.00       8.111        74.00       8.111        75.00       8.125
  76.00       8.222        77.00       8.222        78.00       8.222
  79.00       8.333        80.00       8.333        81.00       8.333
  82.00       8.444        83.00       8.444        84.00       8.500
  85.00       8.556        86.00       8.556        87.00       8.625
  88.00       8.667        89.00       8.667        90.00       8.778
  91.00       8.778        92.00       8.875        93.00       8.889
  94.00       8.889        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10385      Missing cases      3


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.687      Std err        .015      Median        7.000
Mode          7.000      Std dev       1.499      Variance      2.247
Kurtosis       .745      S E Kurt       .049      Skewness      -.811
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       67948.983

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.200         2.00       2.800         3.00       3.200
   4.00       3.600         5.00       4.000         6.00       4.000
   7.00       4.333         8.00       4.400         9.00       4.600
  10.00       4.800        11.00       4.800        12.00       5.000
  13.00       5.000        14.00       5.000        15.00       5.200
  16.00       5.200        17.00       5.400        18.00       5.400
  19.00       5.400        20.00       5.500        21.00       5.600
  22.00       5.600        23.00       5.750        24.00       5.800
  25.00       5.800        26.00       5.800        27.00       6.000
  28.00       6.000        29.00       6.000        30.00       6.000
  31.00       6.200        32.00       6.200        33.00       6.200
  34.00       6.200        35.00       6.333        36.00       6.400
  37.00       6.400        38.00       6.400        39.00       6.500
  40.00       6.600        41.00       6.600        42.00       6.600
  43.00       6.600        44.00       6.600        45.00       6.750
  46.00       6.800        47.00       6.800        48.00       6.800
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.200        62.00       7.333        63.00       7.400
  64.00       7.400        65.00       7.400        66.00       7.400
  67.00       7.500        68.00       7.500        69.00       7.600
  70.00       7.600        71.00       7.600        72.00       7.667
  73.00       7.750        74.00       7.800        75.00       7.800
  76.00       7.800        77.00       7.800        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.200        86.00       8.200        87.00       8.200
  88.00       8.333        89.00       8.400        90.00       8.400
  91.00       8.600        92.00       8.600        93.00       8.750
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10161      Missing cases    227


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.126      Std err        .011      Median        7.333
Mode          7.000      Std dev       1.169      Variance      1.365
Kurtosis      1.627      S E Kurt       .048      Skewness      -.975
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       74024.167

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.600         2.00       4.167         3.00       4.500
   4.00       4.713         5.00       5.000         6.00       5.000
   7.00       5.167         8.00       5.333         9.00       5.500
  10.00       5.667        11.00       5.667        12.00       5.833
  13.00       5.833        14.00       6.000        15.00       6.000
  16.00       6.000        17.00       6.167        18.00       6.167
  19.00       6.167        20.00       6.333        21.00       6.333
  22.00       6.333        23.00       6.400        24.00       6.500
  25.00       6.500        26.00       6.500        27.00       6.667
  28.00       6.667        29.00       6.667        30.00       6.667
  31.00       6.750        32.00       6.833        33.00       6.833
  34.00       6.833        35.00       6.833        36.00       7.000
  37.00       7.000        38.00       7.000        39.00       7.000
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.167        44.00       7.167        45.00       7.167
  46.00       7.167        47.00       7.167        48.00       7.200
  49.00       7.333        50.00       7.333        51.00       7.333
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.400        56.00       7.500        57.00       7.500
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.667        63.00       7.667
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.750        69.00       7.833
  70.00       7.833        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.167
  82.00       8.167        83.00       8.167        84.00       8.167
  85.00       8.200        86.00       8.333        87.00       8.333
  88.00       8.333        89.00       8.400        90.00       8.500
  91.00       8.500        92.00       8.667        93.00       8.667
  94.00       8.667        95.00       8.833        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10388      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.831      Std err        .013      Median        7.000
Mode          7.000      Std dev       1.277      Variance      1.630
Kurtosis      1.363      S E Kurt       .048      Skewness      -.919
S E Skew       .024      Range         8.000      Minimum       1.000
Maximum       9.000      Sum       70878.867

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.204         5.00       4.485         6.00       4.600
   7.00       4.800         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.333
  13.00       5.400        14.00       5.500        15.00       5.600
  16.00       5.600        17.00       5.750        18.00       5.800
  19.00       5.800        20.00       6.000        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.200        26.00       6.200        27.00       6.200
  28.00       6.250        29.00       6.333        30.00       6.333
  31.00       6.400        32.00       6.400        33.00       6.500
  34.00       6.500        35.00       6.500        36.00       6.600
  37.00       6.600        38.00       6.667        39.00       6.667
  40.00       6.750        41.00       6.750        42.00       6.800
  43.00       6.800        44.00       6.800        45.00       7.000
  46.00       7.000        47.00       7.000        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.200        56.00       7.200        57.00       7.200
  58.00       7.250        59.00       7.250        60.00       7.250
  61.00       7.333        62.00       7.333        63.00       7.400
  64.00       7.400        65.00       7.400        66.00       7.500
  67.00       7.500        68.00       7.500        69.00       7.500
  70.00       7.600        71.00       7.600        72.00       7.600
  73.00       7.667        74.00       7.667        75.00       7.750
  76.00       7.750        77.00       7.800        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.400        93.00       8.500
  94.00       8.500        95.00       8.600        96.00       8.750
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   10376      Missing cases     12






Norms for Undergraduate Students


AVGPER    mean all 25 Perceived core questions

Mean          6.919      Std err        .007      Median        7.043
Mode          7.000      Std dev       1.146      Variance      1.314
Kurtosis      1.181      S E Kurt       .030      Skewness      -.752
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      183225.040

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.680         2.00       4.208         3.00       4.500
   4.00       4.720         5.00       4.909         6.00       5.000
   7.00       5.120         8.00       5.217         9.00       5.320
  10.00       5.400        11.00       5.474        12.00       5.550
  13.00       5.625        14.00       5.684        15.00       5.760
  16.00       5.818        17.00       5.880        18.00       5.920
  19.00       6.000        20.00       6.040        21.00       6.080
  22.00       6.125        23.00       6.167        24.00       6.208
  25.00       6.250        26.00       6.292        27.00       6.333
  28.00       6.364        29.00       6.409        30.00       6.440
  31.00       6.480        32.00       6.520        33.00       6.556
  34.00       6.583        35.00       6.609        36.00       6.640
  37.00       6.680        38.00       6.708        39.00       6.737
  40.00       6.761        41.00       6.800        42.00       6.826
  43.00       6.857        44.00       6.880        45.00       6.913
  46.00       6.944        47.00       6.960        48.00       7.000
  49.00       7.000        50.00       7.043        51.00       7.080
  52.00       7.091        53.00       7.120        54.00       7.143
  55.00       7.167        56.00       7.200        57.00       7.217
  58.00       7.240        59.00       7.280        60.00       7.304
  61.00       7.333        62.00       7.360        63.00       7.375
  64.00       7.400        65.00       7.440        66.00       7.458
  67.00       7.480        68.00       7.520        69.00       7.545
  70.00       7.565        71.00       7.600        72.00       7.636
  73.00       7.667        74.00       7.682        75.00       7.720
  76.00       7.760        77.00       7.792        78.00       7.818
  79.00       7.840        80.00       7.875        81.00       7.913
  82.00       7.952        83.00       8.000        84.00       8.000
  85.00       8.045        86.00       8.087        87.00       8.130
  88.00       8.174        89.00       8.226        90.00       8.280
  91.00       8.333        92.00       8.400        93.00       8.478
  94.00       8.542        95.00       8.632        96.00       8.714
  97.00       8.810        98.00       8.920        99.00       9.000

Valid cases   26483      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          6.922      Std err        .008      Median        7.111
Mode          7.000      Std dev       1.344      Variance      1.808
Kurtosis      1.159      S E Kurt       .030      Skewness      -.884
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      183277.065

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.857         2.00       3.556         3.00       4.000
   4.00       4.222         5.00       4.444         6.00       4.667
   7.00       4.778         8.00       5.000         9.00       5.000
  10.00       5.111        11.00       5.222        12.00       5.333
  13.00       5.444        14.00       5.500        15.00       5.556
  16.00       5.667        17.00       5.750        18.00       5.778
  19.00       5.875        20.00       5.889        21.00       6.000
  22.00       6.000        23.00       6.111        24.00       6.111
  25.00       6.167        26.00       6.222        27.00       6.250
  28.00       6.333        29.00       6.333        30.00       6.429
  31.00       6.444        32.00       6.500        33.00       6.556
  34.00       6.556        35.00       6.571        36.00       6.667
  37.00       6.667        38.00       6.667        39.00       6.778
  40.00       6.778        41.00       6.778        42.00       6.875
  43.00       6.889        44.00       6.889        45.00       7.000
  46.00       7.000        47.00       7.000        48.00       7.000
  49.00       7.111        50.00       7.111        51.00       7.111
  52.00       7.125        53.00       7.222        54.00       7.222
  55.00       7.222        56.00       7.250        57.00       7.333
  58.00       7.333        59.00       7.333        60.00       7.400
  61.00       7.444        62.00       7.444        63.00       7.500
  64.00       7.556        65.00       7.556        66.00       7.556
  67.00       7.625        68.00       7.667        69.00       7.667
  70.00       7.714        71.00       7.778        72.00       7.778
  73.00       7.778        74.00       7.875        75.00       7.889
  76.00       7.889        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.111
  82.00       8.111        83.00       8.167        84.00       8.222
  85.00       8.250        86.00       8.333        87.00       8.333
  88.00       8.444        89.00       8.444        90.00       8.556
  91.00       8.571        92.00       8.667        93.00       8.750
  94.00       8.778        95.00       8.889        96.00       8.889
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26477      Missing cases      6


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.772      Std err        .009      Median        7.000
Mode          7.000      Std dev       1.431      Variance      2.047
Kurtosis       .763      S E Kurt       .030      Skewness      -.768
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      179159.350

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       2.600         2.00       3.200         3.00       3.600
   4.00       4.000         5.00       4.200         6.00       4.400
   7.00       4.600         8.00       4.600         9.00       4.800
  10.00       5.000        11.00       5.000        12.00       5.000
  13.00       5.200        14.00       5.200        15.00       5.400
  16.00       5.400        17.00       5.400        18.00       5.600
  19.00       5.600        20.00       5.600        21.00       5.750
  22.00       5.800        23.00       5.800        24.00       5.800
  25.00       6.000        26.00       6.000        27.00       6.000
  28.00       6.000        29.00       6.200        30.00       6.200
  31.00       6.200        32.00       6.200        33.00       6.333
  34.00       6.400        35.00       6.400        36.00       6.400
  37.00       6.400        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.600        42.00       6.600
  43.00       6.750        44.00       6.800        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       6.800
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.050        56.00       7.200        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.250
  61.00       7.333        62.00       7.400        63.00       7.400
  64.00       7.400        65.00       7.400        66.00       7.400
  67.00       7.500        68.00       7.600        69.00       7.600
  70.00       7.600        71.00       7.600        72.00       7.667
  73.00       7.800        74.00       7.800        75.00       7.800
  76.00       7.800        77.00       7.800        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.200        84.00       8.200
  85.00       8.200        86.00       8.250        87.00       8.400
  88.00       8.400        89.00       8.400        90.00       8.500
  91.00       8.600        92.00       8.600        93.00       8.800
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26454      Missing cases     29


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.076      Std err        .008      Median        7.167
Mode          7.000      Std dev       1.222      Variance      1.492
Kurtosis      1.427      S E Kurt       .030      Skewness      -.897
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      187403.017

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.333         2.00       4.000         3.00       4.500
   4.00       4.667         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.200         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.333        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.750        35.00       6.833        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.250
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.400
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.600
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.800
  70.00       7.833        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.167        81.00       8.167
  82.00       8.167        83.00       8.167        84.00       8.200
  85.00       8.333        86.00       8.333        87.00       8.333
  88.00       8.500        89.00       8.500        90.00       8.500
  91.00       8.667        92.00       8.667        93.00       8.667
  94.00       8.833        95.00       8.833        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26483      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.886      Std err        .008      Median        7.000
Mode          7.000      Std dev       1.301      Variance      1.693
Kurtosis       .963      S E Kurt       .030      Skewness      -.745
S E Skew       .015      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      182014.683

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.800         3.00       4.000
   4.00       4.400         5.00       4.600         6.00       4.750
   7.00       5.000         8.00       5.000         9.00       5.000
  10.00       5.200        11.00       5.250        12.00       5.333
  13.00       5.400        14.00       5.500        15.00       5.600
  16.00       5.600        17.00       5.667        18.00       5.750
  19.00       5.800        20.00       6.000        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.200        27.00       6.200
  28.00       6.250        29.00       6.333        30.00       6.333
  31.00       6.400        32.00       6.400        33.00       6.500
  34.00       6.500        35.00       6.500        36.00       6.600
  37.00       6.600        38.00       6.600        39.00       6.667
  40.00       6.667        41.00       6.750        42.00       6.800
  43.00       6.800        44.00       6.800        45.00       7.000
  46.00       7.000        47.00       7.000        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.200        56.00       7.200        57.00       7.200
  58.00       7.250        59.00       7.333        60.00       7.333
  61.00       7.400        62.00       7.400        63.00       7.400
  64.00       7.500        65.00       7.500        66.00       7.500
  67.00       7.500        68.00       7.600        69.00       7.600
  70.00       7.667        71.00       7.667        72.00       7.750
  73.00       7.750        74.00       7.800        75.00       7.800
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.200        86.00       8.200        87.00       8.250
  88.00       8.333        89.00       8.400        90.00       8.500
  91.00       8.500        92.00       8.600        93.00       8.667
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   26432      Missing cases     51






Norms for Graduate Students


AVGPER    mean all 25 Perceived core questions

Mean          6.889      Std err        .008      Median        7.000
Mode          7.000      Std dev       1.110      Variance      1.232
Kurtosis      1.083      S E Kurt       .037      Skewness      -.771
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      122182.774

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.682         2.00       4.160         3.00       4.455
   4.00       4.680         5.00       4.866         6.00       5.000
   7.00       5.120         8.00       5.240         9.00       5.333
  10.00       5.429        11.00       5.520        12.00       5.579
  13.00       5.640        14.00       5.720        15.00       5.792
  16.00       5.850        17.00       5.913        18.00       5.957
  19.00       6.000        20.00       6.043        21.00       6.087
  22.00       6.133        23.00       6.174        24.00       6.217
  25.00       6.261        26.00       6.304        27.00       6.333
  28.00       6.375        29.00       6.400        30.00       6.440
  31.00       6.478        32.00       6.500        33.00       6.542
  34.00       6.565        35.00       6.600        36.00       6.640
  37.00       6.667        38.00       6.696        39.00       6.720
  40.00       6.760        41.00       6.783        42.00       6.800
  43.00       6.833        44.00       6.864        45.00       6.880
  46.00       6.917        47.00       6.941        48.00       6.960
  49.00       7.000        50.00       7.000        51.00       7.042
  52.00       7.059        53.00       7.087        54.00       7.120
  55.00       7.142        56.00       7.167        57.00       7.200
  58.00       7.217        59.00       7.250        60.00       7.280
  61.00       7.304        62.00       7.324        63.00       7.360
  64.00       7.381        65.00       7.400        66.00       7.435
  67.00       7.455        68.00       7.480        69.00       7.500
  70.00       7.524        71.00       7.560        72.00       7.583
  73.00       7.600        74.00       7.636        75.00       7.667
  76.00       7.682        77.00       7.720        78.00       7.739
  79.00       7.773        80.00       7.800        81.00       7.833
  82.00       7.875        83.00       7.913        84.00       7.952
  85.00       8.000        86.00       8.000        87.00       8.043
  88.00       8.087        89.00       8.130        90.00       8.190
  91.00       8.240        92.00       8.292        93.00       8.360
  94.00       8.429        95.00       8.500        96.00       8.579
  97.00       8.680        98.00       8.800        99.00       8.960

Valid cases   17735      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.078      Std err        .010      Median        7.222
Mode          8.000      Std dev       1.285      Variance      1.652
Kurtosis      1.616      S E Kurt       .037      Skewness     -1.020
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      125466.619

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.667         3.00       4.222
   4.00       4.556         5.00       4.760         6.00       4.889
   7.00       5.000         8.00       5.111         9.00       5.250
  10.00       5.375        11.00       5.444        12.00       5.556
  13.00       5.667        14.00       5.750        15.00       5.778
  16.00       5.889        17.00       6.000        18.00       6.000
  19.00       6.111        20.00       6.111        21.00       6.222
  22.00       6.222        23.00       6.333        24.00       6.333
  25.00       6.429        26.00       6.444        27.00       6.500
  28.00       6.556        29.00       6.556        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.778
  34.00       6.778        35.00       6.778        36.00       6.875
  37.00       6.889        38.00       6.889        39.00       6.889
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.111        45.00       7.111
  46.00       7.125        47.00       7.167        48.00       7.222
  49.00       7.222        50.00       7.222        51.00       7.286
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.429        56.00       7.444        57.00       7.444
  58.00       7.444        59.00       7.500        60.00       7.556
  61.00       7.556        62.00       7.571        63.00       7.667
  64.00       7.667        65.00       7.667        66.00       7.714
  67.00       7.778        68.00       7.778        69.00       7.778
  70.00       7.857        71.00       7.889        72.00       7.889
  73.00       7.889        74.00       8.000        75.00       8.000
  76.00       8.000        77.00       8.000        78.00       8.111
  79.00       8.111        80.00       8.111        81.00       8.143
  82.00       8.222        83.00       8.222        84.00       8.333
  85.00       8.333        86.00       8.375        87.00       8.444
  88.00       8.500        89.00       8.556        90.00       8.556
  91.00       8.667        92.00       8.667        93.00       8.778
  94.00       8.778        95.00       8.889        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   17726      Missing cases      9


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.424      Std err        .012      Median        6.600
Mode          7.000      Std dev       1.576      Variance      2.484
Kurtosis       .501      S E Kurt       .037      Skewness      -.744
S E Skew       .019      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      112537.200

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       1.800         2.00       2.400         3.00       2.800
   4.00       3.200         5.00       3.400         6.00       3.600
   7.00       3.800         8.00       4.000         9.00       4.200
  10.00       4.250        11.00       4.400        12.00       4.600
  13.00       4.600        14.00       4.800        15.00       4.800
  16.00       5.000        17.00       5.000        18.00       5.000
  19.00       5.200        20.00       5.200        21.00       5.200
  22.00       5.400        23.00       5.400        24.00       5.400
  25.00       5.500        26.00       5.600        27.00       5.600
  28.00       5.667        29.00       5.800        30.00       5.800
  31.00       5.800        32.00       5.800        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.000
  37.00       6.000        38.00       6.200        39.00       6.200
  40.00       6.200        41.00       6.250        42.00       6.400
  43.00       6.400        44.00       6.400        45.00       6.400
  46.00       6.500        47.00       6.600        48.00       6.600
  49.00       6.600        50.00       6.600        51.00       6.667
  52.00       6.750        53.00       6.800        54.00       6.800
  55.00       6.800        56.00       6.800        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.000        63.00       7.000
  64.00       7.200        65.00       7.200        66.00       7.200
  67.00       7.200        68.00       7.250        69.00       7.400
  70.00       7.400        71.00       7.400        72.00       7.400
  73.00       7.400        74.00       7.500        75.00       7.600
  76.00       7.600        77.00       7.600        78.00       7.667
  79.00       7.800        80.00       7.800        81.00       7.800
  82.00       7.800        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.200
  91.00       8.400        92.00       8.400        93.00       8.500
  94.00       8.600        95.00       8.800        96.00       8.800
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   17517      Missing cases    218


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.066      Std err        .009      Median        7.167
Mode          7.000      Std dev       1.171      Variance      1.372
Kurtosis      1.387      S E Kurt       .037      Skewness      -.917
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      125311.633

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.500         2.00       4.000         3.00       4.500
   4.00       4.667         5.00       4.967         6.00       5.000
   7.00       5.167         8.00       5.333         9.00       5.349
  10.00       5.500        11.00       5.667        12.00       5.667
  13.00       5.800        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.200
  22.00       6.333        23.00       6.333        24.00       6.333
  25.00       6.500        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.600        30.00       6.667
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.833        35.00       6.833        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       7.000
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.200
  52.00       7.333        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.500        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.667        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.800        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.200        87.00       8.333
  88.00       8.333        89.00       8.333        90.00       8.400
  91.00       8.500        92.00       8.500        93.00       8.600
  94.00       8.667        95.00       8.667        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   17735      Missing cases      0


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.776      Std err        .010      Median        7.000
Mode          7.000      Std dev       1.279      Variance      1.636
Kurtosis      1.137      S E Kurt       .037      Skewness      -.847
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      120056.600

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.600         3.00       4.000
   4.00       4.200         5.00       4.400         6.00       4.600
   7.00       4.750         8.00       5.000         9.00       5.000
  10.00       5.000        11.00       5.200        12.00       5.250
  13.00       5.333        14.00       5.400        15.00       5.500
  16.00       5.600        17.00       5.600        18.00       5.667
  19.00       5.750        20.00       5.800        21.00       6.000
  22.00       6.000        23.00       6.000        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.200
  28.00       6.200        29.00       6.200        30.00       6.250
  31.00       6.333        32.00       6.333        33.00       6.400
  34.00       6.400        35.00       6.500        36.00       6.500
  37.00       6.500        38.00       6.600        39.00       6.600
  40.00       6.600        41.00       6.667        42.00       6.750
  43.00       6.750        44.00       6.800        45.00       6.800
  46.00       6.800        47.00       6.800        48.00       7.000
  49.00       7.000        50.00       7.000        51.00       7.000
  52.00       7.000        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.200
  58.00       7.200        59.00       7.200        60.00       7.200
  61.00       7.250        62.00       7.250        63.00       7.333
  64.00       7.333        65.00       7.400        66.00       7.400
  67.00       7.400        68.00       7.500        69.00       7.500
  70.00       7.500        71.00       7.600        72.00       7.600
  73.00       7.600        74.00       7.667        75.00       7.667
  76.00       7.667        77.00       7.750        78.00       7.800
  79.00       7.800        80.00       7.800        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.200        89.00       8.200        90.00       8.250
  91.00       8.333        92.00       8.333        93.00       8.400
  94.00       8.500        95.00       8.600        96.00       8.667
  97.00       8.800        98.00       9.000        99.00       9.000

Valid cases   17719      Missing cases     16






Norms for Faculty


AVGPER    mean all 25 Perceived core questions

Mean          6.964      Std err        .008      Median        7.091
Mode          7.000      Std dev       1.117      Variance      1.248
Kurtosis      1.400      S E Kurt       .035      Skewness      -.879
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      132780.413

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.676         2.00       4.175         3.00       4.522
   4.00       4.750         5.00       4.920         6.00       5.046
   7.00       5.190         8.00       5.295         9.00       5.400
  10.00       5.480        11.00       5.579        12.00       5.667
  13.00       5.727        14.00       5.800        15.00       5.875
  16.00       5.920        17.00       6.000        18.00       6.040
  19.00       6.080        20.00       6.125        21.00       6.169
  22.00       6.217        23.00       6.250        24.00       6.292
  25.00       6.333        26.00       6.379        27.00       6.417
  28.00       6.450        29.00       6.480        30.00       6.520
  31.00       6.560        32.00       6.600        33.00       6.625
  34.00       6.647        35.00       6.680        36.00       6.720
  37.00       6.750        38.00       6.789        39.00       6.810
  40.00       6.840        41.00       6.875        42.00       6.892
  43.00       6.920        44.00       6.952        45.00       6.960
  46.00       7.000        47.00       7.000        48.00       7.043
  49.00       7.080        50.00       7.091        51.00       7.120
  52.00       7.160        53.00       7.174        54.00       7.200
  55.00       7.240        56.00       7.250        57.00       7.280
  58.00       7.316        59.00       7.333        60.00       7.360
  61.00       7.391        62.00       7.409        63.00       7.440
  64.00       7.458        65.00       7.480        66.00       7.520
  67.00       7.542        68.00       7.565        69.00       7.600
  70.00       7.619        71.00       7.640        72.00       7.680
  73.00       7.700        74.00       7.720        75.00       7.760
  76.00       7.778        77.00       7.800        78.00       7.840
  79.00       7.870        80.00       7.895        81.00       7.920
  82.00       7.958        83.00       8.000        84.00       8.000
  85.00       8.045        86.00       8.083        87.00       8.125
  88.00       8.160        89.00       8.208        90.00       8.250
  91.00       8.313        92.00       8.360        93.00       8.409
  94.00       8.480        95.00       8.550        96.00       8.625
  97.00       8.708        98.00       8.810        99.00       8.951

Valid cases   19067      Missing cases      0


AAVGPER1  Mean Perceived Affect of Service dimension

Mean          7.322      Std err        .009      Median        7.556
Mode          9.000      Std dev       1.266      Variance      1.603
Kurtosis      2.305      S E Kurt       .035      Skewness     -1.218
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      139581.270

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.111         2.00       4.000         3.00       4.429
   4.00       4.778         5.00       5.000         6.00       5.111
   7.00       5.286         8.00       5.444         9.00       5.556
  10.00       5.667        11.00       5.778        12.00       5.889
  13.00       6.000        14.00       6.000        15.00       6.111
  16.00       6.222        17.00       6.222        18.00       6.333
  19.00       6.375        20.00       6.444        21.00       6.500
  22.00       6.556        23.00       6.556        24.00       6.667
  25.00       6.667        26.00       6.750        27.00       6.778
  28.00       6.778        29.00       6.875        30.00       6.889
  31.00       6.889        32.00       7.000        33.00       7.000
  34.00       7.000        35.00       7.000        36.00       7.111
  37.00       7.111        38.00       7.125        39.00       7.222
  40.00       7.222        41.00       7.222        42.00       7.286
  43.00       7.333        44.00       7.333        45.00       7.333
  46.00       7.444        47.00       7.444        48.00       7.444
  49.00       7.500        50.00       7.556        51.00       7.556
  52.00       7.571        53.00       7.644        54.00       7.667
  55.00       7.667        56.00       7.667        57.00       7.750
  58.00       7.778        59.00       7.778        60.00       7.778
  61.00       7.875        62.00       7.889        63.00       7.889
  64.00       7.889        65.00       8.000        66.00       8.000
  67.00       8.000        68.00       8.000        69.00       8.000
  70.00       8.111        71.00       8.111        72.00       8.111
  73.00       8.125        74.00       8.222        75.00       8.222
  76.00       8.222        77.00       8.250        78.00       8.333
  79.00       8.333        80.00       8.375        81.00       8.444
  82.00       8.444        83.00       8.500        84.00       8.556
  85.00       8.556        86.00       8.667        87.00       8.667
  88.00       8.714        89.00       8.778        90.00       8.778
  91.00       8.857        92.00       8.889        93.00       8.889
  94.00       9.000        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   19064      Missing cases      3


AAVGPER2  Mean Perceived Library as Place dimension

Mean          6.451      Std err        .012      Median        6.667
Mode          7.000      Std dev       1.637      Variance      2.679
Kurtosis       .330      S E Kurt       .036      Skewness      -.698
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      117139.417

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       1.800         2.00       2.400         3.00       2.800
   4.00       3.000         5.00       3.400         6.00       3.600
   7.00       3.800         8.00       4.000         9.00       4.000
  10.00       4.200        11.00       4.400        12.00       4.500
  13.00       4.600        14.00       4.800        15.00       4.800
  16.00       5.000        17.00       5.000        18.00       5.000
  19.00       5.000        20.00       5.000        21.00       5.200
  22.00       5.200        23.00       5.400        24.00       5.400
  25.00       5.400        26.00       5.500        27.00       5.600
  28.00       5.600        29.00       5.667        30.00       5.800
  31.00       5.800        32.00       5.800        33.00       6.000
  34.00       6.000        35.00       6.000        36.00       6.000
  37.00       6.000        38.00       6.000        39.00       6.200
  40.00       6.200        41.00       6.200        42.00       6.333
  43.00       6.400        44.00       6.400        45.00       6.400
  46.00       6.500        47.00       6.600        48.00       6.600
  49.00       6.600        50.00       6.667        51.00       6.800
  52.00       6.800        53.00       6.800        54.00       6.800
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.000        63.00       7.200
  64.00       7.200        65.00       7.200        66.00       7.200
  67.00       7.333        68.00       7.400        69.00       7.400
  70.00       7.400        71.00       7.500        72.00       7.500
  73.00       7.600        74.00       7.600        75.00       7.600
  76.00       7.750        77.00       7.800        78.00       7.800
  79.00       7.800        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.000        84.00       8.000
  85.00       8.000        86.00       8.000        87.00       8.200
  88.00       8.200        89.00       8.333        90.00       8.400
  91.00       8.500        92.00       8.600        93.00       8.667
  94.00       8.800        95.00       9.000        96.00       9.000
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   18159      Missing cases    908


AAVGPER3  Mean Perceived Personal Control dimension

Mean          7.041      Std err        .009      Median        7.167
Mode          8.000      Std dev       1.205      Variance      1.452
Kurtosis      1.475      S E Kurt       .035      Skewness      -.935
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      134245.183

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.400         2.00       4.000         3.00       4.333
   4.00       4.600         5.00       4.833         6.00       5.000
   7.00       5.167         8.00       5.200         9.00       5.333
  10.00       5.500        11.00       5.500        12.00       5.667
  13.00       5.667        14.00       5.833        15.00       5.833
  16.00       6.000        17.00       6.000        18.00       6.000
  19.00       6.167        20.00       6.167        21.00       6.167
  22.00       6.200        23.00       6.333        24.00       6.333
  25.00       6.333        26.00       6.500        27.00       6.500
  28.00       6.500        29.00       6.500        30.00       6.600
  31.00       6.667        32.00       6.667        33.00       6.667
  34.00       6.667        35.00       6.800        36.00       6.833
  37.00       6.833        38.00       6.833        39.00       6.833
  40.00       7.000        41.00       7.000        42.00       7.000
  43.00       7.000        44.00       7.000        45.00       7.000
  46.00       7.167        47.00       7.167        48.00       7.167
  49.00       7.167        50.00       7.167        51.00       7.167
  52.00       7.200        53.00       7.333        54.00       7.333
  55.00       7.333        56.00       7.333        57.00       7.333
  58.00       7.400        59.00       7.500        60.00       7.500
  61.00       7.500        62.00       7.500        63.00       7.500
  64.00       7.600        65.00       7.667        66.00       7.667
  67.00       7.667        68.00       7.667        69.00       7.667
  70.00       7.750        71.00       7.833        72.00       7.833
  73.00       7.833        74.00       7.833        75.00       7.833
  76.00       8.000        77.00       8.000        78.00       8.000
  79.00       8.000        80.00       8.000        81.00       8.000
  82.00       8.000        83.00       8.167        84.00       8.167
  85.00       8.167        86.00       8.167        87.00       8.333
  88.00       8.333        89.00       8.333        90.00       8.500
  91.00       8.500        92.00       8.500        93.00       8.667
  94.00       8.667        95.00       8.833        96.00       8.833
  97.00       9.000        98.00       9.000        99.00       9.000

Valid cases   19066      Missing cases      1


AAVGPER4  Mean Perceived Access to Information dimension

Mean          6.649      Std err        .009      Median        6.800
Mode          7.000      Std dev       1.268      Variance      1.609
Kurtosis       .974      S E Kurt       .035      Skewness      -.776
S E Skew       .018      Range         8.000      Minimum       1.000
Maximum       9.000      Sum      126649.417

Percentile    Value      Percentile    Value      Percentile    Value

   1.00       3.000         2.00       3.500         3.00       3.800
   4.00       4.200         5.00       4.333         6.00       4.500
   7.00       4.600         8.00       4.800         9.00       4.800
  10.00       5.000        11.00       5.000        12.00       5.200
  13.00       5.200        14.00       5.250        15.00       5.400
  16.00       5.400        17.00       5.500        18.00       5.600
  19.00       5.600        20.00       5.667        21.00       5.750
  22.00       5.800        23.00       5.800        24.00       6.000
  25.00       6.000        26.00       6.000        27.00       6.000
  28.00       6.000        29.00       6.000        30.00       6.200
  31.00       6.200        32.00       6.200        33.00       6.250
  34.00       6.250        35.00       6.333        36.00       6.400
  37.00       6.400        38.00       6.400        39.00       6.500
  40.00       6.500        41.00       6.500        42.00       6.600
  43.00       6.600        44.00       6.600        45.00       6.667
  46.00       6.667        47.00       6.750        48.00       6.750
  49.00       6.800        50.00       6.800        51.00       6.800
  52.00       6.800        53.00       7.000        54.00       7.000
  55.00       7.000        56.00       7.000        57.00       7.000
  58.00       7.000        59.00       7.000        60.00       7.000
  61.00       7.000        62.00       7.200        63.00       7.200
  64.00       7.200        65.00       7.200        66.00       7.250
  67.00       7.250        68.00       7.333        69.00       7.400
  70.00       7.400        71.00       7.400        72.00       7.400
  73.00       7.500        74.00       7.500        75.00       7.500
  76.00       7.600        77.00       7.600        78.00       7.600
  79.00       7.667        80.00       7.667        81.00       7.750
  82.00       7.800        83.00       7.800        84.00       7.800
  85.00       8.000        86.00       8.000        87.00       8.000
  88.00       8.000        89.00       8.000        90.00       8.000
  91.00       8.200        92.00       8.200        93.00       8.250
  94.00       8.400        95.00       8.500        96.00       8.600
  97.00       8.667        98.00       8.800        99.00       9.000

Valid cases   19049      Missing cases     18






Norms for ALL students and faculty


LTOT_AD   LibQUAL+ Total Score "Service Adequacy" Gap

Mean           .521      Std err        .006      Median         .490
Mode           .000      Std dev       1.456      Variance      2.119
Kurtosis      2.208      S E Kurt       .019      Skewness      -.276
S E Skew       .010      Range        17.920      Minimum      -8.960
Maximum       8.960      Sum       32954.070

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.581         2.00      -2.790         3.00      -2.370
   4.00      -2.070         5.00      -1.860         6.00      -1.660
   7.00      -1.500         8.00      -1.360         9.00      -1.250
  10.00      -1.140        11.00      -1.050        12.00       -.960
  13.00       -.880        14.00       -.810        15.00       -.740
  16.00       -.680        17.00       -.620        18.00       -.560
  19.00       -.510        20.00       -.460        21.00       -.410
  22.00       -.370        23.00       -.330        24.00       -.290
  25.00       -.240        26.00       -.210        27.00       -.170
  28.00       -.140        29.00       -.100        30.00       -.070
  31.00       -.040        32.00       -.010        33.00        .000
  34.00        .020        35.00        .040        36.00        .070
  37.00        .100        38.00        .130        39.00        .150
  40.00        .180        41.00        .210        42.00        .230
  43.00        .270        44.00        .300        45.00        .330
  46.00        .360        47.00        .390        48.00        .430
  49.00        .460        50.00        .490        51.00        .520
  52.00        .560        53.00        .590        54.00        .630
  55.00        .660        56.00        .690        57.00        .720
  58.00        .760        59.00        .790        60.00        .820
  61.00        .860        62.00        .890        63.00        .930
  64.00        .960        65.00       1.000        66.00       1.030
  67.00       1.070        68.00       1.110        69.00       1.140
  70.00       1.180        71.00       1.220        72.00       1.260
  73.00       1.300        74.00       1.340        75.00       1.380
  76.00       1.430        77.00       1.470        78.00       1.520
  79.00       1.570        80.00       1.620        81.00       1.670
  82.00       1.720        83.00       1.780        84.00       1.840
  85.00       1.900        86.00       1.960        87.00       2.020
  88.00       2.090        89.00       2.170        90.00       2.250
  91.00       2.350        92.00       2.450        93.00       2.560
  94.00       2.700        95.00       2.850        96.00       3.030
  97.00       3.250        98.00       3.560        99.00       4.061

Valid cases   63285      Missing cases      0


SAFFE_AD   Service Affect Service Adequacy Gap (Per - Min)

Mean           .598      Std err        .006      Median         .556
Mode           .000      Std dev       1.451      Variance      2.105
Kurtosis      2.737      S E Kurt       .019      Skewness      -.472
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       37839.801

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -3.889         2.00      -2.889         3.00      -2.388
   4.00      -2.000         5.00      -1.778         6.00      -1.556
   7.00      -1.402         8.00      -1.222         9.00      -1.111
  10.00      -1.000        11.00       -.889        12.00       -.778
  13.00       -.702        14.00       -.667        15.00       -.556
  16.00       -.480        17.00       -.444        18.00       -.369
  19.00       -.333        20.00       -.264        21.00       -.222
  22.00       -.222        23.00       -.111        24.00       -.111
  25.00       -.111        26.00       -.036        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .044        33.00        .111
  34.00        .111        35.00        .111        36.00        .156
  37.00        .222        38.00        .222        39.00        .222
  40.00        .267        41.00        .333        42.00        .333
  43.00        .333        44.00        .409        45.00        .444
  46.00        .444        47.00        .462        48.00        .542
  49.00        .556        50.00        .556        51.00        .601
  52.00        .667        53.00        .667        54.00        .667
  55.00        .742        56.00        .778        57.00        .778
  58.00        .822        59.00        .889        60.00        .889
  61.00        .889        62.00        .964        63.00       1.000
  64.00       1.000        65.00       1.044        66.00       1.111
  67.00       1.111        68.00       1.131        69.00       1.222
  70.00       1.222        71.00       1.265        72.00       1.333
  73.00       1.333        74.00       1.381        75.00       1.444
  76.00       1.444        77.00       1.556        78.00       1.556
  79.00       1.621        80.00       1.667        81.00       1.711
  82.00       1.778        83.00       1.796        84.00       1.889
  85.00       1.933        86.00       2.000        87.00       2.076
  88.00       2.111        89.00       2.222        90.00       2.333
  91.00       2.409        92.00       2.489        93.00       2.624
  94.00       2.778        95.00       2.889        96.00       3.076
  97.00       3.267        98.00       3.556        99.00       4.000

Valid cases   63285      Missing cases      0


LIPLA_AD   Lib as Place Service Adequacy Gap (Per - Min)

Mean           .603      Std err        .007      Median         .600
Mode           .000      Std dev       1.784      Variance      3.183
Kurtosis      2.351      S E Kurt       .019      Skewness      -.549
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       38177.688

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -5.000         2.00      -4.000         3.00      -3.400
   4.00      -2.800         5.00      -2.589         6.00      -2.200
   7.00      -2.000         8.00      -1.800         9.00      -1.600
  10.00      -1.400        11.00      -1.346        12.00      -1.200
  13.00      -1.000        14.00      -1.000        15.00       -.800
  16.00       -.800        17.00       -.600        18.00       -.600
  19.00       -.498        20.00       -.400        21.00       -.400
  22.00       -.338        23.00       -.200        24.00       -.200
  25.00       -.200        26.00       -.070        27.00        .000
  28.00        .000        29.00        .000        30.00        .000
  31.00        .000        32.00        .000        33.00        .000
  34.00        .106        35.00        .200        36.00        .200
  37.00        .200        38.00        .200        39.00        .262
  40.00        .338        41.00        .400        42.00        .400
  43.00        .400        44.00        .400        45.00        .470
  46.00        .532        47.00        .592        48.00        .592
  49.00        .600        50.00        .600        51.00        .600
  52.00        .600        53.00        .722        54.00        .800
  55.00        .800        56.00        .800        57.00        .800
  58.00        .870        59.00        .952        60.00       1.000
  61.00       1.000        62.00       1.000        63.00       1.000
  64.00       1.130        65.00       1.200        66.00       1.200
  67.00       1.200        68.00       1.200        69.00       1.332
  70.00       1.400        71.00       1.400        72.00       1.400
  73.00       1.506        74.00       1.600        75.00       1.600
  76.00       1.600        77.00       1.730        78.00       1.800
  79.00       1.800        80.00       1.836        81.00       2.000
  82.00       2.000        83.00       2.000        84.00       2.200
  85.00       2.200        86.00       2.200        87.00       2.400
  88.00       2.400        89.00       2.600        90.00       2.600
  91.00       2.800        92.00       2.930        93.00       3.000
  94.00       3.200        95.00       3.400        96.00       3.600
  97.00       3.800        98.00       4.200        99.00       4.800

Valid cases   63285      Missing cases      0


INFOA_AD   Info Access Service Adequacy Gap (Per - Min)

Mean           .233      Std err        .005      Median         .206
Mode           .000      Std dev       1.376      Variance      1.893
Kurtosis      2.597      S E Kurt       .019      Skewness      -.458
S E Skew       .010      Range        16.000      Minimum      -8.000
Maximum       8.000      Sum       14766.416

Percentile    Value      Percentile    Value      Percentile    Value

   1.00      -4.000         2.00      -3.128         3.00      -2.600
   4.00      -2.400         5.00      -2.128         6.00      -1.928
   7.00      -1.800         8.00      -1.600         9.00      -1.504
  10.00      -1.400        11.00      -1.290        12.00      -1.200
  13.00      -1.128        14.00      -1.000        15.00      -1.000
  16.00       -.890        17.00       -.800        18.00       -.800
  19.00       -